Frequently Asked Questions
Everything you need to know about Neofollics products and services.
How soon can I expect to see results from Neofollics products?
Results vary by individual, but most users begin to see a visible improvement in hair health and a reduction in hair loss after 3 to 6 months of consistent use.
Are Neofollics products safe to use with color-treated hair?
Yes, our high-quality formulations are sulfate-free and paraben-free, making them safe for color-treated, chemically processed, and sensitive hair types.
What are your shipping times and costs?
We offer worldwide shipping. Orders are typically processed within 24 hours. Delivery takes 2-5 business days within Europe and 5-10 business days for international orders.
Can I return a product if I am not satisfied?
We offer a 14-day return policy for unopened and unused products. Please contact our customer support team to initiate a return and receive a full refund.
Do Neofollics products contain Minoxidil?
No, our products utilize Neoxyl, a powerful hair growth complex consisting of several active ingredients that provide a more effective and side-effect-free alternative to Minoxidil.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as iDEAL, Klarna, and Bancontact.