Returns & Exchanges
At Neofollics Hair Technology, we stand behind our clinically proven hair growth solutions and want you to be fully satisfied with your purchase. If you are not happy with your order, you can return your products within 30 days of receipt provided they meet our quality guidelines.
Initiate Your Return
Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the unused items in their original packaging, ensuring that all seals are intact and the product is well-protected for transit.
Ship the Package
Affix the provided return label or address the package to our warehouse facility and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our laboratory team inspects the returned items, we will process your refund back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing